bdb99 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and bdb99 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at bdb99.io ("the Platform"). By accessing, registering on, or using any part of the Platform, you unconditionally accept these Terms in full. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference and form part of the complete agreement between you and bdb99. In the event of any conflict between these Terms and any promotional material or bonus-specific terms, the more specific document shall prevail.

To register and use the bdb99 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. bdb99 enforces a strict 21+ policy in compliance with responsible gaming standards applicable to the Bangladesh market.
• You must be a natural person acting on your own behalf. Corporate accounts, accounts held in trust, and accounts operated by third parties on behalf of another individual are not permitted.
• You must have the full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction of residence.
• You must not be a current or former employee, contractor, director, officer, or close family member of a bdb99 employee where such participation would constitute a conflict of interest.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the Platform.

bdb99 reserves the right to request documentary proof of age, identity, and residence at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending investigation.

Each eligible individual may register exactly one account on the bdb99 Platform. The registration of multiple accounts — whether using different names, email addresses, mobile numbers, or payment methods — is a material breach of these Terms and will result in the permanent closure of all associated accounts.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and a valid email address. You must update your account information promptly if any of these details change. bdb99 accepts no liability for losses arising from outdated or inaccurate account information.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. All activity conducted through your account will be deemed to have been carried out by you personally, and you will bear full responsibility for any transactions, bets, or actions performed using your credentials.

• Use a strong, unique password that is not used on any other platform or service.
• Enable any two-factor authentication options offered by the Platform.
• Log out of your account when using a shared or public device.
• Notify bdb99 support immediately at [email protected] if you suspect your account has been compromised.

bdb99 reserves the right to refuse account registration, suspend an existing account, or request additional verification documents at its sole discretion, including where the Company has reason to suspect fraudulent activity, identity misrepresentation, or a breach of these Terms.

All financial transactions on the bdb99 Platform are denominated in Bangladeshi Taka (BDT). The following payment methods are currently accepted for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. bdb99 reserves the right to add, modify, or discontinue supported payment methods at any time with reasonable notice to affected players.

Deposits: Deposit transactions are typically credited to your bdb99 account balance instantly upon confirmation from the relevant payment provider. Minimum and maximum deposit limits apply and are displayed in the cashier section of the Platform at the time of transaction. bdb99 does not charge fees on deposits; however, your payment provider may apply its own transaction fees.

Withdrawals: Withdrawals may only be made to a payment method that has previously been used to make a deposit to the same account ("source of funds" policy). This requirement is in place to comply with anti-money laundering obligations. Withdrawals will only be processed once your account has completed KYC (Know Your Customer) verification. Standard withdrawal processing time for verified accounts is within 30 minutes during operational hours. During periods of high volume or where additional checks are required, processing may take longer.

• Minimum withdrawal amount: ৳500 (subject to change; current limits are displayed in the cashier).
• bdb99 reserves the right to request additional documentation before processing any withdrawal, including where the withdrawal amount is unusually large or where account activity appears atypical.
• Withdrawals of bonus funds are subject to the wagering requirements specified in the applicable promotion terms.
• In the event of a chargeback or payment reversal initiated by a player, bdb99 reserves the right to suspend the account and recover the reversed amount from any available balance.

bdb99 offers a range of bonuses and promotional offers to eligible players, including but not limited to: welcome deposit bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, Victory Day (December 16), and major cricket tournaments including BPL and IPL. All promotions are subject to specific terms and conditions communicated at the time of the offer.

The following general conditions apply to all bdb99 bonuses unless explicitly stated otherwise in the promotion-specific terms:

• Bonuses are available to players aged 21 and above who hold a fully verified bdb99 account in good standing.
• Each promotion is available once per player, per household, per device, and per IP address unless stated otherwise.
• Bonus funds are held separately from real-money funds and are subject to wagering requirements before they may be withdrawn. Wagering requirements, eligible games, and contribution percentages are specified for each promotion.
• bdb99 reserves the right to withdraw any bonus offer, modify the terms of a promotion, or cancel a bonus at any time if the Company has reason to believe the promotion is being abused.
• Winnings generated from bonus funds that do not meet wagering requirements will be removed from the account balance upon withdrawal of the real-money portion.
• In any case of dispute regarding bonus eligibility or fulfilment of wagering requirements, the decision of bdb99's management team is final.

All casino games available on the bdb99 Platform — including slots, live dealer games, table games, crash games, and game shows — are provided by independent third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game is governed by its own individual game rules, which are accessible within the game interface. Players are responsible for reading and understanding these rules before placing real-money bets.

For sports betting markets, including cricket events such as BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international fixtures, the following conditions apply:

• All bets are accepted subject to the odds and market conditions displayed at the time the bet is placed. Odds may fluctuate; the odds applicable to your bet are those confirmed at the moment your bet is accepted by the system.
• bdb99 reserves the right to void any bet placed on a market where a technical error has resulted in incorrect odds being displayed.
• In the event of a match being abandoned, postponed, or declared void by the relevant governing body, bets will be settled according to bdb99's standard void-market policy, which is available in the sportsbook help section.
• Maximum bet limits apply per market and per event. Current limits are displayed at the time of bet placement.
• Live in-play bets are accepted at the discretion of bdb99 and may be suspended at any time during an event.

bdb99 uses certified Random Number Generator (RNG) systems provided by its software partners to determine the outcomes of casino games. These systems are designed to produce genuinely random, unpredictable results on every game round. bdb99 does not manipulate game outcomes.

The following activities are strictly prohibited on the bdb99 Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of balances, and where applicable, referral to relevant authorities:

• Fraudulent misrepresentation of identity, age, or any other personal information provided to bdb99.
• Operating or participating in any form of collusion with other players to manipulate game outcomes or exploit bonus structures.
• Use of automated betting software, bots, scripts, or any technology that provides an unfair advantage over other players or over the Platform.
• Exploiting software errors, game glitches, or technical malfunctions to gain a financial advantage. Any winnings obtained through exploitation of a technical error are void and will be removed from the account balance.
• Initiating fraudulent chargebacks or payment reversals with a payment provider in bad faith.
• Any action that constitutes or facilitates money laundering, financing of illegal activities, or circumvention of applicable anti-money laundering regulations.
• Attempting to access, tamper with, or reverse-engineer any part of the Platform's underlying software, servers, or security systems.
• Threatening, harassing, or abusing bdb99 staff, customer support agents, or other players.

bdb99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraudulent activity, identity theft, or money laundering.
• Failure to provide requested identity verification documents within the specified timeframe.
• Account inactivity for a period exceeding 12 consecutive months (dormant account policy).
• Voluntary self-exclusion request submitted by the player through the Responsible Gaming tools.
• Receipt of a self-exclusion notification from a recognised problem gambling support organisation.

In the event of account closure for reasons attributable to a breach of these Terms, bdb99 reserves the right to forfeit any remaining balance, including pending withdrawals, where that balance is directly associated with the prohibited activity. In all other cases of closure, verified real-money balances will be returned to the player's registered payment method after applicable checks are completed.

Players who wish to voluntarily close their account may contact support at [email protected]. Please note that voluntary account closure does not constitute self-exclusion; players who wish to exclude themselves from gambling must use the dedicated self-exclusion tools available on the Responsible Gaming page.

All content on the bdb99 Platform — including but not limited to the bdb99 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of bdb99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, copy, distribute, modify, publish, create derivative works from, or commercially exploit any content from the Platform without the prior written consent of bdb99.

bdb99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at bdb99.io/privacy-policy. By using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. Key data practices include:

• Personal data is collected for account management, identity verification, fraud prevention, customer support, and compliance purposes.
• Financial transaction data is processed securely and is not shared with third parties except where required for payment processing or legal compliance.
• All data transmissions between your device and the bdb99 Platform are protected by 256-bit SSL encryption.
• bdb99 does not sell player data to third-party marketing organisations.

To the fullest extent permitted by applicable law, bdb99 and its directors, officers, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from:

• Your use of or inability to access the Platform, including during periods of scheduled or unscheduled maintenance.
• Any technical errors, system failures, or internet connectivity issues beyond bdb99's reasonable control.
• Loss of data, unauthorised access to your account resulting from your failure to maintain credential security, or any action taken by a third party using your login details.
• The outcome of any game or betting event, including any perceived unfairness in results produced by certified RNG systems.

In no event shall bdb99's total aggregate liability to any player exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit bdb99's liability for fraud, death, or personal injury caused by the Company's gross negligence.

bdb99 is committed to providing a safe and responsible gaming environment for all players. The Platform is intended solely as a form of adult entertainment for players aged 21 and above. bdb99 strongly encourages players to set personal deposit limits, session time limits, and to make use of the self-exclusion tools available through the Responsible Gaming page at bdb99.io/responsible-gaming.

If you believe that your gambling behaviour is becoming problematic, we encourage you to contact our support team at [email protected] or visit the Responsible Gaming page for guidance on available support resources. Gambling should never be viewed as a source of income or a solution to financial difficulties.

bdb99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, bdb99 will endeavour to notify registered players via email or an in-platform notification prior to the change taking effect. The revised Terms will be published on this page with an updated effective date.

Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must stop using the Platform and may request account closure by contacting support.

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising between you and bdb99 in connection with these Terms or your use of the Platform, both parties agree to first attempt to resolve the matter through direct communication with bdb99's customer support team.

Should a dispute not be resolved through direct communication within a reasonable period, bdb99 operates a formal complaints process. To initiate a formal complaint, players should write to [email protected] with the subject line "Formal Complaint" and include their account username, a detailed description of the dispute, and any supporting evidence. bdb99 will acknowledge all formal complaints within 5 business days and issue a final decision within 28 business days.

bdb99's decisions on all disputes, including those relating to bonus terms, game outcomes produced by certified RNG systems, and account closures resulting from breaches of these Terms, are final and binding absent manifest error.

If you have any questions, concerns, or complaints relating to these Terms & Conditions or your use of the bdb99 Platform, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the bdb99 Platform
• Response time: Typically within 2 minutes via live chat during peak hours (18:00–23:00 BST, UTC+6)

Our support team operates in English and is specifically trained to assist players in the Bangladesh market. We are committed to responding to all enquiries promptly and professionally.